The customer support that you will get from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical issue with an existing account. Timely and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine hosting supplier and not from some reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's quite possible that you will wait for a couple of days so as to have a response to any question, therefore your web sites may remain offline for quite a while. Alternatively, a supplier which provides different ways of communication and has a tech support team that is available at any time can assist you right away and help you limit or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You're able to pick the most suitable way to contact us depending on what your location is or the equipment you use. We can easily assist you for more or less any webhosting-related question that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated services that we offer come with 24/7 customer and technical support, so no matter what issue you experience, you're able to contact us and we will assist you quickly. The guaranteed reply time for any email message or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 min. Furthermore, we offer phone support with multiple local numbers around the world and a live chat, which means that you are able to contact us and receive more info about our solutions even if you don't have an account yet. We are able to help you with any kind of question or an issue you may have - payment methods, package specifications, e-mail configuration, website hosting account settings, etc. If you use our services, you won't ever encounter an issue where you need to wait for a day or two to get a problem solved like you'll have to do with various other suppliers.

24/7 Customer Support in VPS

In case you obtain a virtual private server through us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you are an existing customer and you want assistance with a technical issue that requires longer time to investigate or resolve, you can open a support ticket from your billing account or you will be able to send an e-mail message and we will take care of the issue and send you a reply within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, still for the majority of problems it takes a maximum of 30 mins to receive support. The support service covers the VPS plus all pre-installed software it features, so in case you need help with third-party apps, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

We know how important it is to receive timely support in general, let alone if you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour response time guarantee whatever the issue. This service is totally free for all of the difficulties with your server or the software that was installed by our admins through the setup, which means that you can get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual reply time for either rarely exceeds 30 minutes as we have administrators available twenty-four-seven. In case you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you may employ our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.