In case you have purchased a hosting plan and you have certain questions relating to a particular function/feature, or if you have run into a certain difficulty and you require support, you should be able to contact the respective help desk support team. All web hosting companies use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, since the easiest way to deal with an issue most often is to send a ticket. This kind of communication renders the responses sent by both parties simple to track and enables the help desk support team representatives to escalate the case in the event that, for example, a server administrator must intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you have to have no less than 2 different accounts to touch base with the help desk team and to actually manage the hosting space. Incessantly switching between the accounts may sometimes be a burden, not to mention the fact that it takes quite a long period of time for the vast majority of hosting companies to answer ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting is not separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to access it whenever you like with just a few clicks, without signing out of your hosting account. The ticketing system includes a quick-search field, which will help you trace virtually any trouble ticket that you have already opened, if needed. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to resolve a given problem before you actually open a ticket. The response time is maximum sixty minutes, so you can obtain quick assistance at any moment and if our customer support staff advises you to do something within your hosting account, you can do it instantaneously without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated services, was created with the notion that you should be able to manage everything related to your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or chance upon a problem, you can get in touch with our help desk team representatives on the spur of the moment without needing to use a different admin dashboard. You can look through your website files or check a variety of settings in your account while submitting a new ticket or reading the reply to an old one. In case you have an immense number of tickets and you wish to find a specific one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Control Panel. We will make sure you receive an answer in less than 1 hour irrespective of the essence of your query or problem.