If your web hosting service provider offers live chat support, you will be able to talk to a representative live and learn helpful information or get an issue resolved promptly. The advantage of using chat compared to calling to consult with a live person is that you will need only a computer with access to the world wide web, so that you will not pay any rates if you're in another country or state. What's more, it'll be a lot easier to copy and paste information like domains, usernames or error messages i.e. details which are sometimes difficult to give to the other party on the phone. The live chat is also a considerably faster option to contact the web hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some problem needs more time to be resolved, you're able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that's not possible when you're on the phone.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, our company provides live chat support too. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the shared hosting that we offer in case you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for solely tech matters you need to open a ticket to our tech assistance team, as such issues require more time to be dealt with, you can still get in touch with us on the live chat for some technical info. For example, we are able to assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all of our future and present clients. In case you are looking for a new hosting account, you're able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated services in order to select the right plan for your sites. If you already have an account with us, we will support you timely with billing, general and first-level technicalmatters. Even though in certain cases you will need to open a ticket because there're issues that cannot be resolved through a live chat, we can assist you with lots of common tasks, for example setting up an email account in an email client or redirecting one domain name to another one. Thus, you'll enjoy timely support and you will save a lot of time.