If you ever face a problem with your site and are unable to resolve it on your own, ask the hosting provider’s help desk support team to help you bring the website back online. A timely resolution would be the best scenario, but lots of companies respond within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be fixed quickly, your website may not function correctly or may not be available whatsoever for a long period, so you may lose prospective customers since it is extremely unlikely that anybody will enthusiastically return to a site that is inoperational. That being said, you ought to make certain not only that you can reach your hosting provider, but also that they can answer and help you in a timely fashion. If a web app update doesn’t proceed smoothly or if you delete something unintentionally, for instance, the site must be restored promptly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our shared hosting and you’ve got a query or stumble upon some predicament, you can get in touch with us 24x7x365 by posting a helpdesk ticket or by sending an e-mail and we’ll make certain that you receive a response in no more than 1 hour. If the issue can be sorted out, we will do it before we respond, whilst if there’s something that you need to do on your end, we’ll provide you with all the required information – what settings to check, what possible solutions to try, etc. Typically, you’ll get an answer within half an hour max, which implies that waiting for hours on end or even for more than one day to receive support is something unthinkable. Our 60-minute reply guarantee is valid for any question that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our speedy support service. You will get a reply to any ticket submitted through the hosting Control Panel or e-mail sent to our client and technical support staff in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes significantly less time to investigate and troubleshoot a problem. We will give you more information if the solution entails something that needs to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be precisely the same and considering the fact that our support staff will be at your disposal 24-7-365, you’ll get quick help for any technical, billing or general issue regardless of the hour at which you contact us.