Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • All your support requests will be replied to in maximum 1 hour after the ticket or e–mail is submitted. If your issue calls for further assistance from a sysadmin, we’ll forward the support ticket or the email to the person on duty, without delay and will leave a note to let you know that more time will be needed for reaching the best solution. And if you make use of our Administration Services package, all of the tasks included there will be completed whenever you like.

  • Top quality support service
  • A First–Class Client Care Service

  • We will be available to you 24x7x365 to respond to any enquiries that you may have related to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require assistance tackling server management procedures, you can take a look at our Administration Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures

  • Intuitive help center
  • An Intuitive Help Section

  • Each Linux dedicated hosting server is fitted out with our free–of–charge Web Hosting Control Panel, which offers an elaborate knowledge base plus a collection of step–by–step video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just hit the Help or Videos buttons located in the top right corner.