Though this isn't the keyfactor to help you identify a trustworthy shared hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to reach somebody every time you're in need of support. The phone support for web hosting services may range from standard to dedicated, so the issues that can be resolved through a call vary depending on the specific supplier. Generally, these matters are simpler and feature billing or 1st level technical issues because more difficult matters often need a support ticket where both you and the system administrators can follow the proceedings with a given situation. However, being able to call your supplier can save you lots of time and efforts for the multitude of small things which will eventually show up when you manage your website hosting account.

Phone Support in Shared Hosting

Since we have live phone support 14 hrs a day, you can get in touch with us and talk with one of our customer support representatives to get more information about all of the shared hosting that we supply and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents so that you're able to call the one nearer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you will be able to call about general and billing matters, and even about some tech ones. In case the problem is strictly technical or it requires more time to investigate, you should use our ticketing system, which will enable both you and our tech support crew to keep track of the information provided by each side.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs daily as a part of the support services for each and every semi-dedicated server package that we supply. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such an issue, still for all of your billing, general or small-scale technical issues you can always call us and we will assist you quickly so as to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our innovative cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We now have local numbers in the USA, the UK and Australia plus a global number, so that you can call the one which is closer to your region.